The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Clarify details of complaint and explain procedure
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Complainant details are obtained and recorded and nature of involvement in workplace relations issue is confirmed. Completed |
Evidence:
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Resolution procedure for complaints and impartiality of advisor are explained to complainant and confirmed as understood and accepted. Completed |
Evidence:
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Details of complaint are obtained, recorded and verified with complainant. Completed |
Evidence:
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Issues are analysed and those that cannot be resolved are explained or referred according to workplace procedures. Completed |
Evidence:
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Process for issues that fall within level of authority is clarified and timeframe for resolution is proposed. Completed |
Evidence:
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Review records of workplace relations issue and conduct research
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Organisational records of the workplace relations issue and actions taken, information gathered and advice given are reviewed and possible errors or gaps in information are identified. Completed |
Evidence:
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Staff and relevant stakeholders are consulted to clarify details of the workplace relations issue and gather information to complete or amend records. Completed |
Evidence:
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Research is conducted to complete or amend information and advice. Completed |
Evidence:
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Importance and urgency of the complaint are assessed and priority is allocated to enable timely and effective action. Completed |
Evidence:
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Expert advice is sought as necessary according to workplace procedures. Completed |
Evidence:
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Additional or amended information is recorded and validated with colleagues or relevant persons. Completed |
Evidence:
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Report on resolution of complaint
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Additional or amended information is incorporated into response according to complainant requirements and workplace procedures. Completed |
Evidence:
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System records or reports are completed and processed according to workplace requirements. Completed |
Evidence:
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Response is checked for accuracy, clarity, suitability of language for intended audience and compliance with workplace requirements. Completed |
Evidence:
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Communications are conducted with complainant to convey outcomes of review and research. Completed |
Evidence:
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Queries relating to additional or amended advice or to complaints procedures are responded to promptly and effectively. Completed |
Evidence:
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Contribute to process improvement
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Factors contributing to incomplete or incorrect information or advice are assessed and recorded. Completed |
Evidence:
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Strategies for continuous improvement are suggested, sought from colleagues and relevant persons, and discussed. Completed |
Evidence:
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Appropriate strategies are selected and proposals for change are documented and processed according to workplace procedures. Completed |
Evidence:
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